Policies & Procedures

Business Services

Complimentary incoming fax; Copy service and outgoing fax services are available for a  small fee; Mail, faxes and packages delivered directly to guest rooms  at the end of each business day.

Check In / Check Out

Check-in time for arriving guests will be 4:00 p.m. Check-out time for departing guests will be 11:00 a.m. 

Housekeeping Services

  

Our promise is to provide you with a fresh, clean room.  We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily.  Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us.

  • For 7 or more nights stay, One Full Service is provided each week in addition to 3 light services.  Please refer to the key packet you receive at check-in for your scheduled housekeeping service day.  
  • 1 to 6 night stay, offered daily fresh towels to be provided, garbage removed and bed(s) remade with the existing linen.

Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Additional Full Service can be purchased at $10 per service.


Refresh Service (optional service): Replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. Refresh Service can be purchased at $5 per service.

                                                            *Dishes are not washed during either service.

Methods of Payment

The following are accepted as methods of payments: MasterCard, Visa, Amex, Diners Club, Debit

  • For all debit payments a debit or credit card deposit of $100.00 is required and we will be refunded upon check out after room inspection. 

Cancellation Policy

Reservations must be cancelled up to 24 hours prior to the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Advanced Purchase (AP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Reservations are based on availability.

Pet Policy

Pets are welcome at Extended Stay Toronto Vaughan. A maximum of two pets are allowed in each suite. A $50 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet).  This fee is to cover the cost of cleaning and fumigating guest room.  Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.

Occupied guest rooms with pets are similarly cleaned monthly in the event of a long-term stay.